H&C Design-Build Website Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Contact Us: Name, email address, phone number, and message content when you fill out contact forms or request quotes
• Subscribe to Our Newsletter: Email address and name
• Submit Project Information: Details about your renovation project, property address, budget range, and timeline
• Communicate with Us: Any information you provide via email, phone, or in-person consultations

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Device Information: Browser type, operating system, device type, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths
• Location Information: General location based on IP address
• Log Data: IP address, access times, and referring website addresses

1.3 Information from Third Parties

We may receive information about you from:

• Business partners and referral sources
• Social media platforms (if you interact with our social media accounts)
• Public records related to property information

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Google Analytics and Cookies

3.1 Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to collect information about your use of our website, including:

• Pages visited and time spent on each page
• How you arrived at our site (referral source)
• Your general geographic location (city/state level)
• Device and browser information
• Demographic information (age range, gender) if available

This information is transmitted to and stored by Google on servers in the United States. Google may use this data for its own purposes as described in the Google Privacy Policy.

3.2 How to Opt-Out of Google Analytics

You can opt-out of Google Analytics tracking by:

• Installing the Google Analytics Opt-out Browser Add-on
• Adjusting your browser settings to refuse cookies
• Using private/incognito browsing mode

3.3 Other Cookies We Use

3.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, limiting cookies may impact your experience on our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email delivery services
• Customer relationship management
• Payment processing
• Analytics and website optimization

4.2 Business Partners

With your consent, we may share your information with:

• Subcontractors and suppliers involved in your project
• Design partners and architects
• Financing partners (if you request financing information)

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Limited access to personal information (need-to-know basis)
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format
• Opt-Out: Opt-out of marketing communications at any time

6.2 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

6.3 Marketing Communications

You can opt-out of marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to request removal
• Adjusting your preferences in your account settings (if applicable)

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 13, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a notice on our website homepage for significant changes
• Send you an email notification if we have your contact information and the changes materially affect your rights

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: